How do I place an order?
You can do so by filling out the order form on our site and then forward your photos to us by attaching the files directly to an email. Please ensure your photos are the highest possible resolution! We will send you the e-proofs to your email address provided.

   After I place my order, when and how do I see the e-proofs?
Once we have received the order form along with your photos, we will send the e-proofs within 1-2 business days of receiving your order and your photos. Your e-proof will be sent to you via email.

   What is the difference between a photocard and postcard?
A photocard is a true photo (printed on Fujicolor Supreme archival photo paper) and the postcard is printed on heavy cardstock with a front UV gloss and matte backside. Both papers are available in 2 sizes.

   Are envelopes included?
Yes, white envelopes are included and we always include a few extras... just in case!

   I am interested in only a few announcements. Can you accommodate a smaller order?
Unfortunately our printer sets this minimum, so we cannot accommodate a smaller order. Another option would be to choose the PRINT-YOUR-OWN file! This is available for $25 for birth announcements, invitations and holiday cards. A high resolution file will be emailed to you to print yourself.

   How do I pay?
We will forward a PayPal invoice for your total. PayPal is a secure site where no financial information is exchanged. They accept all major credit cards. You can also pay via email money transfer if you are located in Canada. You may also send us a money order or certified cheque.

   Do I need extra postage?
NO! All of our sizes we offer (except 8X10 of course!) require only 1 stamp within Canada. They are smaller than the 9x6 requirement by Canada Post. For USA and other countries, please refer to your postal facility for rates.

   I live near Edmonton, Alberta. Can I pick up my order?
Of course! We are located in St. Albert, Alberta, Canada.

   I know someone who these would be perfect for! How do I get a Gift Certificate?
Gift Certificates are available in any denomination of $50 and up or you can purchase a certain number of any specific item we offer.

Don't see your question here? Feel free to drop us a line at pinkelephantcards@gmail.com or call us at 780.318.0976. We'd love to hear from you!